By: Jeevan D’Mello,
Compiled by: Binesh Babu Panicker

Founded in 1973, the Community Associations Institute (CAI) has become a global leader in fostering excellence within community associations. Today, it supports over 338,000 community associations worldwide, providing essential resources, education, and advocacy for homeowners, volunteer board members, professional managers, and industry partners. The organization’s mission is clear: to inspire professionalism, effective leadership, and responsible citizenship to create communities that are safe, harmonious, and preferred places to live.

Over the past five decades, CAI has significantly expanded its reach, growing into a vibrant global network with more than 48,000 members across 64 chapters in countries such as Canada, the Middle East, and South Africa. This global presence reflects its commitment to addressing the unique and evolving challenges faced by community associations worldwide. From educational programs and certifications to advocacy for legislation and policy reforms, CAI has become the backbone of support for vibrant, well-managed communities.

The year 2024 marked a historic milestone for CAI with the election and appointment of Dubai-based Jeevan D’Mello as its president. D’Mello, an industry veteran with decades of experience managing master-planned communities and iconic high-rises like the Burj Khalifa, is the first international leader to helm the organization. His appointment underscores CAI’s commitment to global collaboration, bridging knowledge and expertise across international borders.

“The challenges faced by community associations—governance, financial stability, and fostering harmony among residents—are universal,” D’Mello explains. “By sharing best practices globally, we can elevate community living standards everywhere.” His leadership embodies CAI’s vision of creating a worldwide platform where professionals can exchange ideas, innovate, and adapt to evolving demands.

Education lies at the heart of CAI’s mission. The organization offers a comprehensive suite of programs, including seminars, workshops, and professional certifications. These programs equip managers and board members with the skills and knowledge needed to uphold the highest standards of professionalism in community management. Certifications, such as the Professional Community Association Manager (PCAM) designation, are widely recognized benchmarks of excellence in the industry.

Advocacy is another cornerstone of CAI’s work. The organization actively represents the interests of community associations before legislatures, regulatory bodies, and courts. This advocacy ensures that the voices of homeowners and community leaders are heard, leading to meaningful reforms that benefit associations. For instance, in response to the Surfside condominium tragedy, CAI updated its Reserve Study Standards to prioritize preventive maintenance and structural safety. These guidelines help communities plan effectively for long-term care, repairs, and replacements, ensuring the well-being of shared spaces and residents.

The Middle East chapter of CAI, known as the Community Associations Institute Middle East (CAIME), has been instrumental in professionalizing community association management in the region. Established in 2017, CAIME has fostered a culture of excellence through regular workshops, networking events, and outreach initiatives. Earlier this year, it expanded its presence in the GCC with its first workshop in Qatar, further cementing its role as a key player in the region’s evolving real estate landscape.

Under D’Mello’s leadership, CAI is poised to achieve even greater milestones. The organization plans to expand its educational programs to address emerging topics like sustainability, technological integration, and the challenges of post-pandemic community management. Strengthening international partnerships is another priority, with efforts underway to deepen ties with housing leaders around the world.

“In 2024 we have travelled to various countries including Saudi Arabia, Qatar, Singapore, Malaysia, Australia, Italy, Spain and Colombia to meet fellow professionals and promote the cause of our profession,” D’Mello states, “We were overwhelmed with the response and very pleased to note that our outreach is making a big difference to the industry.” 

Research and innovation also remain integral to CAI’s strategy. By conducting research and sharing best practices, the organization empowers communities to adapt to changing societal needs while maintaining high standards of governance and management.

“CAI’s work goes beyond providing resources and education,” D’Mello reflects. “It’s about turning ‘owners’ into ‘neighbors’ and fostering a sense of unity and purpose. That’s the essence of building better communities.”

As CAI continues to shape the future of community living, it remains committed to its vision of creating harmonious, resilient, and vibrant communities worldwide. With a global perspective and steadfast dedication, the organization ensures that community associations are not just places to live but places to thrive.